Return Policy

Returns or Exchanges

All items are guaranteed to arrive in perfect condition

Simply ship the item(s) back to our warehouse (address below) with a brief note requesting an exchange or refund. Please note the following guidelines:

1. Return items unused and in the original packaging. Refunds can only be issued for items in
    resalable condition. Some exceptions apply.
2. Return items within 30 days.
3. Pack fragile returns carefully as refunds can only be issued for items arriving undamaged. We
    recommend insuring your return shipment.
4. For returns, a full refund, minus shipping charges, will be issued.
5. For exchanges, you are responsible for shipping the original items back to us. We will pay the shipping to send you your replacements items (US orders only).
6. Due to the nature of these fine pieces, furniture and lighting sales are final.
7. All webbing and fabric sales are final.


Damaged or Defective Items

Your order is guaranteed to arrive in perfect condition. Please contact us by email (info@aalto.com) or phone (866-517-5177) immediately if your purchase arrives damaged or if any item is defective. We will offer either a replacement or refund.

Send returns/exchanges to:
Aalto.com
ATTN: Returns/Exchanges
160 Glenwood Ave
Ste 1
Minneapolis, MN 55405-1610